Business Development Manager

Job Purpose:

The Business Development Manager (BDM) - Client Management is responsible for driving growth and fostering long-term client relationships within the construction training sector. This pivotal role ensures client satisfaction, identifies new business opportunities, and expands market share through strategic partnerships and targeted sales initiatives. The BDM will contribute directly to achieving The Skills Centre’s business objectives by promoting its services and products.

Job Title: Business Development Manger 

Responsible to: Group Commercial Director

Location: Roles available covering the UK North and UK South Regions. Responsible for a covering a Geographical area.

Salary: £45,000.00-£59,000.00 (plus discretionary agreed bonus)

Key Responsibilities:

Sales and Revenue Generation

• Lead the sales process from lead generation through to closing deals, ensuring sustained revenue growth.
• Develop and present tailored proposals, negotiate contracts, and finalise sales agreements.
• Track and report on sales performance, and contribute to the adjust of strategies as necessary to meet or exceed targets.

Client Relationship Management

• Serve as the primary point of contact for clients, building and maintaining strong, long-term relationships.
• Understand clients' needs and challenges to deliver bespoke training solutions that align with their business goals.
• Maintain regular communication with clients in line with set standards, to ensure high levels of satisfaction and identify opportunities for upselling and cross-selling.
• Conduct regular client meetings, presentations, and training needs assessments to strengthen engagement and rapport.

Business Development

• Identify and pursue new business opportunities within the construction sector, focusing on both acquiring new clients and expanding services with existing ones.
• Execute a strategic sales plan designed to achieve sales targets and increase market share.
• Collaborate with internal teams, including training and operations, to ensure the delivery of high-quality services that meet client expectations.

Market Analysis and Strategy

• Conduct market research to identify trends, competitors, and emerging opportunities within the construction training sector.
• Execute and implement innovative strategies to differentiate The Skills Centre’s offerings and enhance competitive advantage.
• Provide feedback to the product development team to guide the creation of new training programmes aligned with client demand and industry trends.

Team Collaboration and Leadership

• Work closely with the Sales and Marketing teams to develop effective campaigns and materials that support business development efforts.
• Build relationships with Centre Managers to drive sales in regional areas, ensuring brand awareness through site-based visits and a strong local presence.
• Provide guidance and support to team members, sharing knowledge and expertise to help promote products and achieve success.
• Lead by example, demonstrating a commitment to excellence, ethical behaviour, and continuous improvement.

Reporting and Documentation

• Maintain accurate records of client interactions, sales activities, and contracts using CRM software.
• Prepare regular reports on client management activities, sales progress against KPIs/targets, and market insights for senior management.
• Ensure compliance with all company policies and industry regulations.

Experience:

• Highly experienced within the construction industry. 
• Proven track record of setting and achieving targets, with a strong ability to manage stakeholder relationships effectively.
• In-depth knowledge of the construction industry and evidence of professional development.

Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Ability to set and maintain Service Level Agreements. 
• Strong negotiation and closing skills.
• Ability to think strategically and develop creative solutions to meet client needs.
• Proficiency in IT, particularly Microsoft Office Suite.
• Ability to analyse market trends and utilise data to drive decision-making.

Attributes:

• An excellent knowledge of the construction sector and emerging trends. 
• Highly motivated, results-oriented, and proactive in identifying and pursuing opportunities.
• Strong organisational skills, with the ability to manage multiple priorities and deadlines.
• A team player with a collaborative approach to working with colleagues and clients.

Key Qualifications:

• Background in construction.
• Relevant in-date CSCS Card.
• Valid driving licence.
• NVQ Level 3+ trade qualification (desirable).

The Skills Centre is committed to Safeguarding and promoting the welfare of children and safeguarding checks will take place. The role is exempt from the Rehabilitation of offenders Act 1974 and the amendments to the exemption order 1975,2013,2020 and an enhanced DBS check will be undertaken for the role. 

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.