Terms & Conditions

By reading and continuing to use the site you agree to the following conditions of use.

This website is a service operated by The Skills Centre (TSC), Somerton House, Hazell Dr, Newport NP10 8FY

Disclaimer

TSC makes every effort to ensure that the information on this website is accurate and up-to-date. We cannot, however, accept responsibility for any loss or inconvenience caused by reliance on inaccurate material contained in this site.

Links to other sites

Certain links, including hypertext links, in our site will take you to external websites. These are provided for your convenience and inclusion of any link does not imply endorsement or approval by TSC of the linked site, its operator or its content. We are not responsible for the content of any website outside of our site.

Privacy policy

TSC may collect personal information from visitors to this site. This information is used only to respond to enquiries and to monitor site usage. E-mail addresses received as part of an enquiry are only retained as long as the enquiry remains open.

Where personal data is requested through forms (including registration forms), such data is only used for the purpose stated on the form and will not be given or sold to any third parties.

This privacy policy only covers this TSC website – websites linked to from this site are not covered by this policy.

TSC will at all times comply with the requirements of the Data Protection Act 1998.

e-Skills Refunds and Cancellation Policy

If technical problems stop you from accessing the content you have purchased our support team will try to help you resolve the problem. You are required to have a functioning internet connection and equipment to enable you to view video files delivered over the internet. Providing you have the required connection and equipment and we are unable to resolve the problem with you, you will receive a full refund for all unused content purchased. Used content is that for which a course certificate has been issued.

e-Skills Delivery Policy

When you have purchased your product via the payment link on the website you will receive an instant receipt from our payment partner iZettle. You will receive an email with your login details instructions on how to access the course from a member of staff.

PLEASE NOTE:
IT MAY TAKE UP TO A MAXIMUM OF 3 WORKING DAYS FOR YOUR COURSE TO BECOME AVAILABLE.

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit.

They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use Google Analytics to collect anonymised data on people who are visiting our website.

Click here for an overview of privacy at Google

By using our website, you agree that we can place these types of cookies on your device.

Accessibility

TSC endeavours at all times to make the site as accessible as reasonably possible to disabled users. In no way does TSC seek to deliberately discriminate against disabled users access to the website service in accordance with the Disability Discrimination Act 1995.

Processing of your information

TSC will use the information you provide on our mailing list signup form to be in touch with you and to provide updates and marketing.

You can change your mind at any time by clicking the unsubscribe link in any email you receive from us, or by contacting us at info@theskillscentre.co.uk We will treat your information with respect.

We use MailChimp as our marketing automation platform. By consenting and submitting this form, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

Client Data

When we work with clients we hold data relevant for fulfilling our contractual obligations in relation to projects, for example invoicing or contact details. We may also hold password and login information for certain accounts where we have been given access and permission to use them.

Where is the data & how is it used?

We store contact information in our in-house CRM system. This is hosted and controlled by Pellcomp - https://www.pellcomp.co.uk/privacy-policy/

We store client billing information in our account system Sage.

https://www.sage.com/en-gb/legal/privacy-and-cookies/

Contact and payment information will be stored with payment partner iZettle -

https://www.izettle.com/gb/privacy-policy

Why do we hold this data?

Fulfilling A Contract – Without holding this information on our clients, we would be unable to fulfil our contract to carry out the work we do with you.

How long is the data held for?

We hold this data indefinitely or until we are asked to remove this from our systems. This helps us to maintain an ongoing relationship with our clients.

How can clients view this data, or ask for it to be removed?