Centre Director – Earls Court

Responsible to: Group Operations Director

Location: London, Earls Court

Responsible for a training centre (or cluster of centres) within a geographical location. Our main centres are currently based at Earls Court, Southwark, Edgware, Stratford, Essex, Birmingham, some of which may also be connected to an additional training hub, e.g. in Kent. 

Principle duties and responsibilities

• Learning environment 
  Create a vibrant and engaging learning environment that encourages participation and enthusiasm, including implementing new ideas to enhance the overall experience for our trainees.
• Customer services
  Responsible for the overall customer services experience at the TSC Centre and implementation of improvement strategies where required.
• Space utilisation / Directorship
  Responsible for communication with internal and external stakeholders for site locations, internal and external delivery space, updates and changes.
• Facilities services / Directorship
  Responsible for monitoring / management of the maintenance and good working order of all site facilities, utilities, and services.
• Health & safety and safeguarding 
  Working closely with the Group’s Health & Safety Officer and Safeguarding Lead to ensure the Centre is run in full compliance with our own and other legal health & safety and safeguarding requirements / polices.
• Stakeholder / partnership engagement 
  Being the Centre’s main point of contact for all external stakeholders, addressing their needs and concerns.
• Resource Directorship 
  Ensuring that instructors / tutors have the necessary resources and support to deliver high-quality training and collaborating with stakeholders to secure funding and resources for the training centre.
• Customer feedback 
  Ensuring robust feedback mechanisms for all learners and staff to help with effective monitoring / evaluation of our training programmes and making recommendations for future improvements where appropriate.
• Budgetary management 
  Ensuring good control of the centre budget.
• Centre promotions 
  Working with Marketing and others on local initiatives to inspire the community and promote construction as a worthwhile, rewarding and sustainable career.
• People
  Managing and leading all staff at the Centre to ensure all the above is achieved through a team that is proactive and delivers customer-centred values and behaviours, consistently.  
• Reporting 
  Reporting regularly on all the above activities at a high standard with analytic performance driven through the associated systems and CRM.
• Industry Standards 
  To meet all relevant industry standards and implement into practical activities and curriculum.  
• Business Development 
  Strong focus on driving new business into the centres to increase work placements and Job opportunities for students.  
• KPIs 
  Ensure all business and contractual KPIs set timely and efficiently. 

Key experience, knowledge and skills:

Applicants should be able to demonstrate the following: 

• Experience of facilities management and the implementation of improvement plans.  
• Strong experience within the construction sector and hold existing relationships within the sector to support work placements and centre job opportunities  
• A trade background and management background construction sector.  
• Have existing relationships with local contractors and suppliers  
• Experience of leading exceptional customer services. 
• Good working knowledge of quality improvement systems and techniques.  
• Experience of budget management and financial controls. 
• Experience of working in an environment with complex safeguarding and wellbeing needs.  
• Experience of delivering KPIs that meet the needs of a range of partners and stakeholders.  
• Ability to provide robust monitoring / performance reports covering KPIs for all the management areas detailed above and be able to confidently present findings / recommendations to a range of partners and stakeholders. 
• Excellent communications skills and ability to communicate effectively at various levels. 
• Empathetic, and can support the team around them to ensure high performance and a conducive working environment for all.  
• Excellent organisational skills, and the ability to manage multiple activities, and delegate tasks effectively. 
• Ability to build and maintain professional working relationships.  
• Critical thinking skills: can adapt to changing circumstances and new challenges, and the ability to identify issues and develop solutions. 
• Strong decision making and the ability to make informed decisions about use of resources. 
• Good IT skills and the ability to trouble-shoot basic technical issues. Has the ability to produce and present regular monitoring reports. 
• Knowledge of apprenticeship and AEB systems, legislation and regulations, together with a working knowledge of post-secondary education

Desirable

Good working knowledge and understanding of the construction industry.  

Experience of working within and managing an exceptional learning environment.

Experience of working with and engaging local communities, including supporting young people and people from challenging backgrounds.  

Qualifications required:

ILM or equivalent management qualification (related substantial experience will be considered).

Trade / construction related qualifications. 

Interested in this role?

Please contact Sam Beedell at recruitment@theskillscentre.co.uk for more information.