Project Administrator

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Join The Skills Centre as a Project Administrator, supporting learners onto the right training programmes and keeping our systems running smoothly, while providing clear, friendly advice every step of the way.

Responsible to: Centre Director

Location: Edgware

Supports the Centre Manger and Tutors/Assessors to deliver on our contractual obligations and supports clients and learners with Information, Advice and Guidance. The job holder will need to understand and co-ordinate the referral process and to ensure students are allocated onto an appropriate training programme in a timely manner. The job holder will ensure that the information is recorded onto our CRM and internal databases.

Principle duties and responsibilities:

Monitoring visitor access and maintain security awareness
Providing correct Information and Guidance to ensure that telephone and walk in enquiries are dealt with promptly and appropriately.
Answering the telephone, screening, and directing calls and relaying messages
Ensure that referral partners are made of aware of our products and up coming training courses
Ensure that electronic, telephone and walk in referrals are processed in accordance with our procedures.
Updating and maintaining our internal CRM and data bases to ensure that KPI information is recorded appropriately.
Support with tracking certificates (where applicable) and ensuring that they are received in a timely manner.
Assist in the preparation and organising of promotional material or events
Support with the delivery of the CSCS programme.
To actively participate in team meetings, reviews, and relevant training and development
Supporting the Centre Manager with auditing, administrations, report writing, financing and budgeting of the project.
To carry out any other duties that are within the employee’s skills and abilities wherever reasonably instructed

Desired Skills and Experience

Attention to detail and accuracy are required
Working experience of planning and implementing administrative systems to ensure an organisation and efficiency
Good computer skills (MS Office)
Well-organized and responsible with an aptitude in problem-solving
Ability to use own initiative and work independently if required.
Excellent verbal and written communication skills
A team player with high level of dedication