Centre Manager

We're looking for Centre Managers to lead our efforts in community engagement and partnership development in London, supporting people into the construction sector. You'll manage partnerships, deliver outstanding customer service, and ensure our training centre operates at its best. Join us in our mission to transform lives by bringing local job opportunities to local people.

Responsible to: Head of Centre Operations 

Location: London – Responsible for a Centre (or cluster of Centres) within a geographical location. 

Current Centres at Barnet, Earls Court, Southwark and Stratford. Main Centres may be connected to and work alongside training hubs.  

Salary: Level 5 – Salary Band starting at £45,000.00 – £59,000.00 - negotiable depending on skills and experience

The purpose of the position

The Centre Manger is responsible for ensuring successful engagement and development of community and partnership networks whilst supporting people into the construction sector. The role involves working with key partners to embed and deliver stakeholder and community based KPI’s.  The Centre Manager will be responsible for delivering outstanding customer service and facilities at our centre.  

About the role

Principle duties and responsibilities: 

Partnerships

  • Manage, support and deliver the overall partnership strategies required at the centre and establish effective communication channels with key stakeholders.
  • Developing and implementing communication and engagement strategies and plans engaging with all stakeholders, the local community, customers and the general public.
  • Develop and manage the reporting skills strategy and diversity and inclusion strategy in line with partner and stakeholder requirements (KPIs) and sustainability/social and economic plans.
  • Lead and support the centre to build effective communication channels with local employers to understand their needs and requirements.
  • Understand the needs of the local stakeholders and community
  • Develop and maintain strong relationships with construction industry employers.
  • Identify employer needs and tailor training programs to meet these requirements.
  • Coordinate with employers to facilitate apprenticeships, internships, and job placements for trainees.
  • Organize and attend industry events to promote the training centre and its programs.
  • Lead the development of ongoing community engagement with established community networks, sub communities and less formal networks through a programme of communication channels, virtual (e.g. zoom meetings) and/or face to face engagement that engages with people within their communities.

Centre Priorities

  • Responsible for leading initiatives to inspire the community and promote construction
  • Responsible for the overall customer services experience at the TSC Centre and implementation of improvement strategies
  • Responsible for communication with stakeholders for site locations, internal and external delivery space, updates and changes.
  • Responsible for the leading changes to the site facilities
  • Responsible for ensuring the Health and Safety strategies in conjunction with the Health and Safety Manger.
  • Act as the main point of contact for stakeholders, addressing their needs and concerns.
  • Seek feedback from stakeholders to continually improve training programs and services.
  • Collaborate with stakeholders to secure funding and resources for the training centre.
  • Monitor and evaluate the effectiveness of training programs, making recommendations for improvement.
  • Ensure that instructors have the necessary resources and support to deliver high-quality training.
  • Create a vibrant and engaging learning environment that encourages participation and enthusiasm.
  • Innovate and implement new ideas to enhance the overall experience for trainees.

Reporting

  • Responsible for the overall reporting of the agreed KPI’s to the board and stakeholders. 
  • Responsible for the budgeting and reporting of key financial information
  • Responsible for reporting learner success and achievements to partners, stakeholders and the board. 
  • Conduct regular assessments to identify areas for improvement and implement necessary changes.
  • Any other duties commensurate within the role

About you

Key experience, knowledge and skills

  • Experience of managing a complex and diverse team
  • Experience of partnership working.
  • Experience of creating and delivering KPI’s that meet the needs of partners and stakeholders. 
  • Good working knowledge and understanding of the construction industry. 
  • Experience of designing and delivering engagement strategies for partners, stakeholder, learns and the wider community.
  • Experience of stakeholder engagement activities. 
  • Knowledge of apprenticeship and AEB systems, legislation and regulations, together with a working knowledge of post-secondary education.
  • Knowledge of construction trades, clients and a working knowledge of trends in the industry
  • Excellent understanding of S106 requirements

Qualification and training required.

  • ILM or equivalent Management Qualification (substantial experience will be considered)
  • Senior experience of stakeholder and partnership working
About Us

The Skills Centre is transforming lives in the UK by opening the doors to careers in construction. 

We collaborate with industry leaders, local authorities, and communities to provide local people with sustainable career opportunities through our five key training pathways: Inspiring Young People and the Community, Routes to Work, Apprenticeships & Bootcamps, Upskilling the Workforce, and Future Skills.

Our training centres, located in London, the West Midlands, Essex, Kent, and Northampton, are strategically placed at the heart of major construction projects. This flagship model allows us to offer both classroom and yard-based training, covering specialist skills such as insulation, rainscreen cladding, formwork, steelfixing, and groundwork.

Last year, we trained 1,291 London residents, helped 394 unemployed individuals find work, and supported 665 residents in securing new roles or jobs. We are at the forefront of addressing specific green skills shortages in the industry, developing new programmes including cladding operations and insulation bootcamps. 

As a proud member of the National Living Wage Foundation, we ensure our partners uphold high standards of work. Over the past three years, we have supported over 10,000 learners on projects worth more than £20 billion.

In November 2023, The Skills Centre received a GOOD rating from Ofsted, with Outstanding scores for our adult education provision. 

The Skills Centre is committed to Safeguarding and promoting the welfare of children and safeguarding checks will take place. The role is exempt from the Rehabilitation of offenders Act 1974 and the amendments to the exemption order 1975,2013,2020 and an enhanced DBS check will be undertaken for the role. 

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.