Type Health & Safety Languages 28 Languages Duration 30 minutes

Our CPD Accredited Conflict Resolution course is ideal for both employers and employees. This training provides effective techniques for managing and resolving conflict in the workplace.


This CPD Accredited Conflict Resolution Training course is for everyone. It teaches the most effective strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace, so this training is suitable for companies in all industries. Understand the types of conflict and learn how to prevent it with this short course.

Learning Outcomes

  • Recognise the different types of conflict and the associated consequences.
  • Learn strategies to prevent conflict.
  • Understand how to handle serious conflict.

Course Structure

This training course is broken down into 3 sections.

  1. Introduction to Conflict

  2. Tips & Techniques

  3. Handling Serious Conflict

Course Overview

Conflict can be a regular occurrence in the workplace, but it can also have an extremely negative impact on our relationships. Although, well-managed conflict can actually cause positive change. Research shows that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.

The ability to communicate articulately is one of the most desired soft skills in the workplace, whether you’re dealing with the differences between employees, colleagues, managers, suppliers, or clients.

Conflict can arise in any organisation where individuals who hold different beliefs, opinions, or methods of working are operating in the same space! This includes parties as small as two, or larger groups of people.

Poorly handled conflict scenarios can cause irreparable damage to your organisation's productivity and reputation. Hence, our Conflict Resolution Training is absolutely essential to equip you with the best strategy to managing such situations.

Available in 28 languages


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Conflict Resolution Training certificate

All of our courses end with a multiple-choice test to measure your knowledge of the material.

Conflict Resolution Training concludes with a 20-question multiple choice test with a printable certificate. In addition, short in-course questionnaires will guide you through the sections of the training, which are designed to reinforce learning and ensure maximum engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System). This can be accessed at any time to reprint certificates, check & set pass marks, and serve as proof of commitment to ongoing legal compliance.

What does my certificate include?

Your Conflict Resolution Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note, if you are using our course content via SCORM in a third party LMS, then we are unable to provide certificates and you will need to generate these yourself in your host LMS.

Why is Conflict Resolution Training Important?

It’s estimated that 85% of employees deal with conflict at work at some point, and around 29% deal with it on a regular basis.

Conflict at work can result in drastic consequences on individuals, and the wider organisation. However, with the correct tools, conflict can be managed effectively to avoid a drop in productivity.

By empowering your employees, you improve their work experience, and reduce your staff turnover which saves money in the long run. Help yourself to manage risks by preventing potential aggression or violence from disgruntled staff members. You will also mitigate any legal risks that could follow from such actions, whilst fostering a better perception of your organisation.

Our Conflict Resolution Training provides you with the tools needed to professionally manage conflict, transforming negative situations into positive outcomes for your organisation.